frequently asked questions

Our policies aim to provide a seamless and consistent experience for our valued clients while also acknowledging the efforts and dedication of our employees. We sincerely appreciate your understanding!

BOOKING

  • A valid credit card may be required at the time of booking. depending on services requested

  • You can book appointments by calling us or booking online through our website.

  • If you don’t see your stylist or the services you’re looking for online, You can join our very active wait list or give us a call. Often we are able to accommodate a request.

  • If you’re unsure of what services you’d like, please call us. or Use the New client services menu.

    Payment and credit card Policy 

  • Credit cards are required to secure your appointment. For services more than $200.00 you may be required to place a $50 deposit at time of booking which will be applied towards your services booked.

  • If you do not arrive on time, cancel or not show to your appointment within our 24 hour time frame, this booking fee will be retained by the stylist and held as part of your cancellation fee. No service credit will be provided in this scenario. 

  • The full rate of services is due at time of completion. We accept all major credit cards, cash and checks. 

  • Tips cannot be included on the credit card. You may use cash, check, venmo or cash app.

    CANCELLATION POLICY

  • In order to continue providing the best scheduling options for my guests, we kindly require 24 hours notice if you need to cancel or reschedule your visit. This time frame allows us to keep our active waitlist moving and working efficiently.

  • Should a guest cancel with less than 24 hour notice or fail to show up to their appointment, either:

  • they may be required to pay a 25% service fee.

  • Make a deposit before booking another appointment.

    Medical & Safety Exemption Clause:

  • We understand life happens! Should you or your stylist need to cancel your appointment due to unexpected illness, unsafe weather conditions, an emergency or accident. You will be given one grace appointment per year for last minute cancellations or no-shows.

LATE POLICY

  • If you happen to be running late, please give us a quick call to ensure your stylist does not over book with another service or client. without approval from your stylist, you may be asked to reschedule. Or we will not be able to guarantee the completion of all your services. 

  • after 15 minutes Your stylist may need to adjust or reschedule your appointment accordingly to respect the rest of their clients’ time for the day. The cancellation fee may be imposed, for the services affected.

GRATUITY

  • Should you feel inspired to leave gratuity after your appointment, cash, check or venmo is preferred. The stylist stations have QR codes to their venmo and personal Instagram pages. you can also request venmo information at the front desk.

  • Please note. gratuity cannot be left on credit cards.

REDO POLICY

  • We strive to offer our guests the highest level of guest satisfaction.

  • If you are having challenges with your cut or color, let us know within 7 days of your visit

  • If after reviewing the consultation form we completed, we can see that we missed the mark in the execution of your service, or you're asking for a small adjustment, we are happy to correct the issue with no additional charge. 

  • If you are simply looking for a different result than what was agreed upon in the consultation, we are happy to quote you a refinement rate, which will allow us to shift your look based on your new goals. 

  • Every effort will be made to get you back into the salon within 7 days of your redo request.

PRODUCT

  • Should you make a retail purchase that you are unsatisfied with, We accept retail exchanges only. You will be credited the full credit if exchanged within 14 days from your initial purchase. 

  • Retail purchases are not refundable. We will exchange your purchased product for another product that we believe is better suited to meet your needs and goals.

  • Products brought to the salon between 14 -60 days after purchase will be eligible for a 40% exchange credit.

  • If you find a product at another professional retail location, including a professional store off Amazon. We will price match your product ( excluding sale prices ) Our goal is to ensure you have great at home care to maintain your color and styles. This allows us to ensure you're not using altered of expired products.

if you are unable to find an answer to your question. please do not hesitate to give us a call or send an email via the contact us button at the bottom of the page.

540-277-3121